Reporting a Maintenance Issue?

As a Tenant you can report maintenance to us directly online by clicking the button below. 

All tenants have an account pre set up by YCP, if you are logging in for the first time please click the “forgotten password” button and use your email that YCP have on file for you to set your password. The email to reset your password will come from the accountdonotreply@sysmail.juvo.io. Once set you will use this password to log in to report all future maintenance. 

Please be aware the email for the password reset may go into your junk folder so be sure to check there as well.

Whos Responsible?

Your landlord must always ensure there is access to heating and hot water and maintain the structure of the property. Damages which are caused due to miss-use or neglect on your part are your responsibility.

Deliberate damage

Where the work is required due to deliberate or wilful acts by the tenant.

Removed items

Where an installation has been removed and needs replacement, either during or at the end of the tenancy. If this is during the course of a tenancy, the tenant will first be given the opportunity to replace the item, providing the work is carried out to an acceptable standard.

Wilful neglect

Repair or replacement may be necessary due to general neglect rather than a specific act of damage. It is important to distinguish between normal wear and tear and exceptional neglect, in which case the tenant will be responsible.

Unauthorised alterations

If a tenant has made alterations that require reinstatement, either for health and safety reasons or to bring the property back to a lettable standard, the full costs of the works will be charged. However, if the alterations are acceptable, consideration will be given to granting permission prior to the alterations.

Removal of refuse

At the end of a tenancy, the cost of removing items of furniture or rubbish which are left behind will be charged to the outgoing tenant. Charges will not be made for the standard cleaning of voids where this is needed as a matter of routine. Also, charges will not be made to former tenants for the removal of items that were in place, or the replacement of items that were missing or damaged at the start of their tenancy