A row of traditional red-brick terraced homes on a sunlit street

For tenants

Renting with us? Here’s what you need to know.

Every tenancy we manage is backed by UK law: your deposit is protected in a government-approved scheme.

Maintenance and repairs

Who’s responsible?

Your landlord

The structure and exterior of the property: walls, roof, windows and doors
Water, gas and electrical installations, kept safe and in working order
Providing working heating and hot water
An annual gas safety check, and an EICR every 5 years
Working smoke alarms on every floor, and carbon monoxide alarms where needed

You, the tenant

Deliberate or wilful damage
Fixtures or fittings removed and not replaced
Neglect beyond normal wear and tear
Unauthorised alterations left un-reversed
Rubbish or furniture left behind at the end of the tenancy

Report an issue

Something not working?

Report a maintenance issue

For anything that can’t wait, no heating, a leak, no hot water, a gas smell, call us directly on the emergency number in your tenancy agreement rather than logging it online.